It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and other individuals whose personal information we collect, use and disclose. We are committed to complying with Ontario’s Personal Information Protection Act (the “Act”) and all other applicable privacy laws.
“Business contact information” means information that enables an individual to be contacted at work, including his/her name, title, business address, business telephone number, fax number and e-mail address. “Employee personal information” means personal information about an employee that is collected used or disclosed solely for the purposes reasonably required to establish, manage or terminate an employment relationship, but does not include other personal information about the employee. “Personal information” means any information that personally identifies an individual, but does not include business contact information or work product information. ”Work product information” means information prepared or collected by an individual or group of individuals as part of their employment or business responsibilities or activities related to their employment or business.
We are responsible for all personal information under our control, even if it is not in our possession. We have developed policies and procedures to deal with the proper collection, use and disclosure of personal information.
We collect personal information for the following purposes:1) To individualize your experience on our website2) To communicate separately with you3) To facilitate your movements throughout our website with Google Analytics4) To be able to selectively send you communications that may be of interest to you, either electronically or otherwise5) To understand the needs of our prospects and clients, to make necessary improvements to our site, messaging, and marketing, and to develop new services
We require the consent of individuals to collect, use or disclose personal information. Unless required by law or otherwise authorized by the Act, we will not use or disclose personal information already collected for other purposes unless we obtain the consent of the individual to whom it belongs. Generally, we will seek consent to use and disclose personal information at the same time as we collect the information. We will affirmatively ask to join our mailing lists using the forms provided on this website or other means expressly sanctioned by us. Subject to contractual or legal arrangements, you may withdraw or refuse consent provided that we are given reasonable notice. We will inform you of the consequences of withdrawing your consent, if any.
We strive to only send e-mails to those who want to receive it. If you would not like to receive future e-mails from us, reply to any email with UNSUBSCRIBE as the subject.
We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type. We use this aggregate information to help diagnose problems with our servers, to administer our website, and to gather broad demographic information. None of this information is connected with your personal information. We may also generate non-identifying and aggregate profiles from personal information provided during registration (such as the total number, but not the names, of clients).
Use of IP Addresses
An IP address is a number that is automatically assigned to your computer whenever you’re surfing the Internet. Web servers automatically identify your computer by its IP address. We may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When clients request pages from our website, our servers log the requesting clients’ IP addresses. We normally will not link IP addresses to anything personally identifiable, which means that clients’ sessions will be logged, but client identity remains anonymous to us. We can and will use IP addresses to identify a client when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise authorized or required by law..
Accuracy of Personal Information
We will make reasonable efforts to ensure that personal information in our control is accurate and complete. You may request corrections to your personal information. If your request for a correction is rejected by us, we will make a notation of such request and rejection on your file or personal information.
Safeguarding Personal Information
We will protect personal information in your control against risks of loss, theft, unauthorized access, disclosure, copying, use, modification or destruction by security safeguards that are appropriate to the sensitivity and format of the information.
Upon reasonable written notice from you, we will, within 30 days or such longer period in the event we obtain an extension, provide access to all your personal information in our possession and tell your what the information is being used for and to whom it has been disclosed. We reserve the right to charge a reasonable fee for providing access to personal information. If we refuse your request for access, we will notify you in writing, documenting the reasons for refusal, the relevant provision of the Act on which we rely and resources for redress available to you, including from the British Columbia Information and Privacy Commissioner.
If you have complaints about how your personal information is being handled by us, you may file a written complaint. Such complaint must clearly state the nature of the dispute and contain all necessary contact information for you. We will acknowledge receipt of a complaint, investigate such complaint and notify you of the outcome of the complaint, including any relevant steps taken. If a complaint has not been resolved to your satisfaction, you may seek redress with the British Columbia Information and Privacy Commissioner.
Links to Other Sites
Revisions to this Policy
To ensure that this Policy is up to date and complies with the Act, we reserve the right to make changes, which will become effective 30 days following our providing notice thereof.